Gateshead Council Pest Control

"Don’t bother 🤷"

"Absolutely useless. All they did was simply leave some poison boxes in our garden. They would come out to check the poison every couple weeks, find that the rats had barely touched it, and then they would leave. Two months later, we still have the rats and we were given some very obvious advice on what we can do to try and get rid of them ourselves. That was literally it. So, ultimately, we paid them to do next to nothing. 0/10 recommend."

"I dont know as they haven't been yet. A friendly and helpful member of council staff took all of my details...inc payment last monday. She said they had a slot on tuesday morning available(the following day). I told her that there would be no one home as both myself and husband were travelling to london early on tuesday morning to attend a funeral and stay with relatives but she advised me that as access to the house wouldnt be required then we didnt have to be in. I described where in the garden the rats were and that access to the garden was via a side gate which i would leave unlocked. I rang on the wednesday for an update; as the promised contact email from pest control wasn't received....only to be told that someone had attended for the appointment but they knocked and knocked but couldnt get an answer so didnt do anything and left. I had no email or phone call to tell me this! I explained that i was told i didnt need to be in as the problem was in the garden, however i was then told i DID have to be in to sign to agree to the treatment that would be put down. I was then told i would be contacted some time that day (wednesday) to arrange a futher appointment....that didnt happen and no call thursday either. I rang on the friday to chase up after hearing nothing and at last received a return call at 3.30pm. The earliest appointment was for the Wednesday 15th December, which i booked. So....thats 10 days after paying. Poor service but i've come to expect nothing other than disjointed, poor service from gateshead council. Not sure why i couldnt actually speak to pest control? Why was I speaking to a member of staff obviously working from home, who could only send them an electronic message? Updates by the pest controller are put on an electronic system...on this occasion the job update was that they had knocked but no answer......How was this supposed to be picked up by staff so that I could be advised of this? Disjointed...no one speaks to each other and the customer is the one who gets the poor service. Ive rated this review as one star just because it wont submit with zero stars. The review is infact zero stars."

"Shut for covid 19"

"Absolutely terrible service"